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Returns and Exchanges

 

Scope of Responsibility:

 

Depending on the status of the orders, consumers can request for cancellation, return and refund, which are permissible by Hamil Al-Misk before orders have been processed and/or delivered. Once products have been processed, shipped or delivered, the vendors’ policy in addition to their terms and conditions will be enforceable.

 

Cancellation:

 

You have the right to cancel an order up to 5 minutes from placing the order on our website.

While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.

An order may be subsequently cancelled by a shop after you have received a confirmation that it has been sent to the shop. Hamil Al-Misk and our partner shops reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

 

Return Policy:

 

If you are not satisfied with your purchase, you may contact us within 7 days of receipt for return

 

To be eligible for a return, your item must be unused and in the same condition that you received it

 

It must also be in the original packaging

 

Refund:

 

  • The customer should contact the seller directly for any refund requests.